FAQs
PRODUCTS:
Q: Are the products authentic and where are they produced?
A: All products are 100% authentic and FDA/CE marked. All products are produced and coming from the America and European Companies.
Q: What is the expiry of the products?
A: Most products shipped by ENTIRE BODY CARE will be carrying a minimum of 6 months remaining shelf life with some exceptions where we will either inform about the expiry date on the product online or contact the customer before shipment.
Q: How can you sell the products so cheap?
A: We have been in the business for several years and have many customers, buyers around the world. We are direct to the Manufacturers because we buy big volumes so we can therefore sell the products to distributors and end buyers at extremely competitive prices.
Q: What are Parallel Imports (PI)?
A: Parallel imports refer to authentic non-counterfeit products imported primarily from intermediaries. The products are genuine (as distinct from counterfeit goods) since they have been manufactured by or for, under license, from the brand owner. Within the America and European community there is a free market where the prices for goods and services are determined by the open market and customers.
ACCOUNT:
Q: Do I need to create an account to place an order?
A: No, you don’t need to create an account to place an order with us.
ORDERS & VAT:
Q: Can I cancel products on my order?
A: After an order has been placed, the order is binding for the customer unless ENTIRE BODY CARE cannot dispatch the products within 6 working days after receiving the order. In the case that ENTIRE BODY CARE cannot ship the products within 6 working days, you will be notified and have the choice to cancel the order.
Q: Can I add products to my existing order?
A: It is unfortunately not possible to add products to an existing order. You have to place a new separate order.
Q: I’m a private person and I don’t have a company – Can I place an order?
A: Yes of course you can place your order – We sell to everyone in the aesthetic.
Q: Must I have a license to place and order or buy products from you?
A: No, you don’t need a license to place an order with us – We sell to everyone in the from companies, clinics , hospital, individual etc…
Q: What is “Handling Fee”?
A: Our “Handling Fee” covers the administration fee.
Q: Is there a minimum order quantity?
A: Yes, we do have a minimum order quantity which is $250, upon placing your order you will be indicated.
PRICE & PAYMENT:
Q: What currency are your prices in?
A: All prices are in USD ($) but can be converted to your local currency no matter where you are in the World.
Q: Do you work with price lists?
A: We, unfortunately, don’t work with price lists. You can find all prices and discounts on our site.
Q: Do you offer additional discounts when buying big volumes?
A: If you are interested in wholesale prices for large volume purchases, please contact us at: [email protected]
Q: Which payment methods does ENTIRE BODY CARE accept?
A: We accept Bank Transfer for bulk orders, Bitcoins with discount, Zelle Pay, CashApp, Apple Pay, Venmo, Western Union, MoneyGram , Ria Transfer etc. Please contact us regarding payments.
Q: Do you offer payment security?
A: To give you even more confidence in shopping online with ENTIRE BODY CARE, we use 3-D security trackable programs to verify all orders. This service protects your parcel from getting lost or stolen.
Q: How many duties and taxes will I have to pay?
A: All prices displayed are exclusive of any domestic taxes and duties. So once your order arrives at its destination you may, as the importer, be required by your local authorities to pay all import duties, customs, and local sales taxes levied by the country you are importing to – in order to release your order from customs. This is the responsibility of the importer and we recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
DELIVERY & RETURN:
Q: How often do you ship?
A: We ship daily from Monday to Saturday. Orders received on Sundays will be shipped the first following working day.
Q: Which countries does ENTIRE BODY CARE ship to?
A: We ship to all countries worldwide.
Q: Which courier company do you use to ship the order?
A: We use DHL Express/UPS/FEDEX ETC and all shipments are shipped with Express service so they arrive within 1-3 days from the date of dispatch. Concerning orders for Canada, China and Russia we usually use EMS/Postal service. The delivery sometimes to Canada, China, and Russia is between 4-8 working days and we provide our customers with a tracking number.
Q: How much does shipping cost?
A: Shipping cost will be calculated specifically according to the weight and volume of the package for your desired shipping destination. The shipping cost will be visible on your order when you check out and before you confirm the order. Free shipping for all first orders.
Q: How can I track my order and is the package insured?
A: Same day as we ship your order, you will receive a tracking number enabling you to follow your consignment online from the departure of our warehouse till arrival at your desired destination. We advise you to use a universal tracking provider such as 17track for any shipment. All purchases are insured against theft and accidental damage whilst in transit from ENTIRE BODY CARE to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery.
Q: My package has been suspended in custom duties – what can I do?
A: Please note, it is the responsibility of the importer (customer) to know the rules and regulations of a country. If a package is stopped in customs, we advise you to contact your local customs office and either try to have the package released or reject it and have it resend to us. Once we receive the returned package, we will either resend the package or refund the amount of the products. Please note we only make a refund if we receive the returned package – we do not take responsibility for seized goods.
Q: Can I pick up my order in your warehouse?
A: It is unfortunately not possible to pick up orders in our warehouse both in USA, EUROPE and Australia.
Q: Can I return or exchange an item?
A: Yes you can return within 8 working days, as long as the reason falls under one of the following conditions: The product contains manufacturing defects, the product was damaged upon arrival or the wrong product was delivered.
Please contact our customer service before returning the products: Contact us here
Q: Will I be refunded the full value of my order?
A: Your refund will be issued to the original payment account used to place the order. Please note that refunds can take up to 29 working days to show on your account due to varying processing times between payment providers. Contact your bank if you need to speed up the process.
COMPANY INFORMATION & CONTACT:
Q: When is customer service & the live chat open?
A: Please contact us by email or via our live chat from Monday to SUNDAY: We are open for business 24/7.
Q: Do you have distributors in my country and can I become a distributor for you?
A: We only sell products through our online store only and ship to buyer’s destination directly.
Q: Do you have other companies or websites?
A: We only have our online store www.entirebodycare.com and our locations warehouses – Any other variations of our domain or company name is not affiliated with us.
Q: Do you comply with GDPR regulations?
A: We collect, process, and store data in accordance with the USA and EU General Data Protection Regulation (GDPR). ENTIRE BODY CARE gathers information about users and their visits in two ways:
Use of cookies
The user provides information themselves (i.e. signing up for our newsletter or by creating an account)
The information stored will not be sold or used for any other purposes than ensuring the best service possible.
Customer service: